When you use MaxPulse, we gather different types of information to provide you with educational services and improve your learning experience. Some of this happens automatically, while other data you provide directly.

Information You Provide Directly

• Contact details including your name, email address, and phone number when you register or reach out to us
• Professional background and educational history that helps us tailor course recommendations
• Payment information processed securely through our payment partners when you enroll in programs
• Communications you send us through contact forms, email, or support channels
• Course progress data, assignment submissions, and project work you complete
• Feedback and survey responses that help us understand what works and what doesn't

Information Collected Automatically

• Device information like your IP address, browser type, and operating system
• Usage patterns including which pages you visit, how long you stay, and what content you access
• Technical data about your internet connection and access times
• Learning behavior such as video completion rates and resource downloads

Your data serves specific purposes that make MaxPulse work better for you. We don't collect information just to have it—every piece of data helps us deliver, improve, or protect our services.

Running an education platform means working with certain partners who help us deliver services. Here's who might see your information and why we share it with them.

Service Providers We Work With

Payment processors handle transactions securely—they get the minimum information needed to complete purchases. Cloud hosting services store course materials and user data with strict security protocols. Email service providers send course updates and communications on our behalf. Analytics tools help us understand how people use the platform, but we configure them to respect your privacy.

When Law Requires It

Sometimes we have to share information because of legal obligations. This happens when Taiwan authorities make legitimate requests, when we need to enforce our terms of service, or when there's a genuine security threat. We review each request carefully and only share what's legally required.

You have significant control over your personal information. Taiwan's data protection laws give you specific rights, and we've built tools to make exercising these rights straightforward.

• Access your data by logging into your account or requesting a complete copy of what we have
• Correct inaccurate information through your account settings or by contacting our support team
• Delete your account and associated data, though some information might be retained for legal compliance
• Object to certain data processing activities if you have legitimate grounds
• Restrict how we process your information in specific circumstances
• Export your learning data in a portable format if you want to move it elsewhere
• Withdraw consent for data processing where we rely on consent as our legal basis

To exercise these rights, send an email to contact@maxpulse.life with your request. We'll verify your identity and respond within 30 days as required by Taiwan regulations. There's no charge for reasonable requests, though we might ask you to cover costs for excessive or repetitive demands.

Protecting your information isn't just a legal requirement—it's fundamental to our operation. We've implemented multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.

Technical Protections

All data transmitted between your device and our servers uses TLS encryption. We store sensitive information using industry-standard encryption methods. Access to our systems requires multi-factor authentication for staff members. Regular security audits help us identify and fix vulnerabilities before they become problems.

Organizational Safeguards

Only authorized personnel can access user data, and they receive training on data protection practices. We maintain detailed logs of who accesses what information and when. Our offices in Taichung have physical security measures including controlled access and surveillance systems.

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and legitimate business needs.

When retention periods expire, we securely delete or anonymize your information. Deletion happens automatically through our data management systems. You can request early deletion of certain data types by contacting us, though we might need to retain some information for legal reasons.

MaxPulse primarily operates from Taiwan, but some of our service providers maintain servers in other countries. When your data crosses borders, we ensure it receives adequate protection.

Cloud hosting infrastructure might store data in regional data centers outside Taiwan. We only use providers that maintain security standards equivalent to Taiwan's data protection requirements. For transfers to countries without adequate protection laws, we implement additional safeguards like standard contractual clauses approved by Taiwan authorities.

MaxPulse courses focus on professional microservices architecture education intended for adults. We don't knowingly collect information from individuals under 18 years old without parental consent.

If you're under 18 and want to use our platform, we need verifiable consent from your parent or legal guardian. We'll ask for their contact information and confirm permission before creating your account. Parents can review, modify, or delete their child's information by contacting us at any time.

If we discover we've accidentally collected data from someone under 18 without proper consent, we'll delete that information immediately. Parents who believe their child has provided information without permission should contact us right away.

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes that affect how we handle your data, we'll notify you through email or a prominent notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically, especially before providing new information or using new features. Continuing to use MaxPulse after policy changes means you accept the updated terms.

For major changes that require explicit consent under Taiwan law, we'll ask for your agreement before the changes take effect. You can always decline, though this might limit your ability to use certain features.